Terms and Conditions
Last Updated: Dec 01, 2022
1. Your Agreement
- "Ojimah", is licensed under the Travel Agency Act of Guinea-Bissau (N62-C92) under license number 0004/2020). This website www.ojimah.com and/or the Ojimah App is operated by Ojimah Web Logistics, a Mauritius incorporated company.
2.1 Ojimah's Modifications
3. Access and Use of the Services
3.1 Ownership of Content
3.1.1 This Ojimah Platform, the domain name (www.ojimah.com), subdomains, features, contents and application services (including without limitation to any mobile application services) offered periodically by Ojimah in connection therewith are owned and operated by Ojimah.
3.2 Provision and Accessibility of Services
3.2.3 If you link to the Ojimah Platform, Ojimah may revoke your rights to so link at any time, at Ojimah’s sole discretion. Ojimah reserves the right to require prior written consent before linking to the Ojimah Platform.
4. Ojimah Platform and Content
4.1 Use of the Content
4.1.2 If Ojimah agrees to grant you access to the Ojimah Platform and/or the Content, such access shall be non-exclusive, non-transferable and limited license to access the Ojimah Platform in accordance with this Terms and Use. Ojimah may, at its absolute discretion and at any time, without prior notice to you, amend or remove or alter the presentation, substance, or functionality of any part or all the Content from the OjimahPlatform.
4.1.3 You shall abide by all copyright notices, trademark rules, information, and restrictions contained in the Ojimah Platform and the Content accessed through the Ojimah Platform, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever the Ojimah Platform or the Content or third party submissions or other proprietary rights not owned by you without the express prior written consent of the respective owners, or in any way that violates any third party rights.
4.2 Ojimah’s Liability for the Ojimah Platform and Content
4.2.1 Ojimah cannot guarantee the identity of any other users with whom you may interact with in the course of using the Ojimah Platform. Ojimah cannot guarantee the authenticity and accuracy of any content, materials, or information which other users or the Operators may provide. All Content accessed by you using the OjimahPlatform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.
4.2.2 Under no circumstances will Ojimah be liable in any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via the OjimahPlatform.
4.3 Sort Order * 4.3.1 We provide sorting and filter settings for you to adapt the search results to your preferences using criteria such as availability, price recommendations, Services’ popularity, Services’ reviews or other criteria. We continually optimize the Ojimah Platform to provide you the best experience and may test different default sort order algorithms from time to time.
5. Intellectual Property Rights
5.1 Intellectual Property
5.1.1 All intellectual property rights subsisting in respect of the Ojimah Platform belong to Ojimah or have been licensed to Ojimah for use on the Ojimah Platform. This Ojimah Platform, the Services and the Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws. You undertake that: (a) You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any part of the Ojimah Platform and the Content, software, materials, or the Services in whole or in part; (b) You shall only download or copy the Content (and other items displayed on the Ojimah Platform or related to the Services) for personal and non-commercial use only, provided that you maintain all copyright and other notices contained in such Content; and (c) You shall not store any significant portion of any Content in any form. Copying or storing of any Content other than personal and non-commercial use is expressly prohibited without prior written permission from Ojimah or from the copyright holder identified in such Contents copyright notice.
6. User Submissions
6.1 Uploading of Information
7. Users Representations, Warranties and Undertakings
7.1 Use of the Ojimah Platform and the Services
7.1.1 You represent, warrant and undertake to Ojimah that you will not provide any User Submissions or otherwise use the Ojimah Platform or the Services in a manner that: (a) Infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; or (b) Violates any law, statute, ordinance or regulation; or (c) Is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (d) Involves commercial activities and/or sales without Ojimah’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; or (e) Constitutes libel, impersonates any person or entity, including but not limited to any employee or representative of Ojimah; or (f) Contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program.
7.2 Removal of User Submissions
7.2.1 Ojimah reserves the right to remove any User Submissions from this Ojimah Platform at any time, for any reason including but not limited to, receipt of claims or allegations from third parties or authorities relating to such User Submission or if Ojimah is concerned that you may have breached any of the preceding representations, warranties or undertakings, or for no reason at all.
7.3 Responsibility for User Submissions
7.3.1 You remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Ojimah Platform.
7.3.3 You are responsible for all of your activity in connection with using the Ojimah Platform and/or the Services. You further represent, warrant and undertake to Ojimah that you shall not: (a) Conduct any fraudulent, abusive, or otherwise illegal activity which may be grounds for termination of your right to access or use the Ojimah Platform and/or the Services; or (b) sell or resell any products, services or reservation obtained from or via the Ojimah Platform; (c) use the Ojimah Platform for commercial or competitive activity or purposes, or for the purpose of making speculative, false or fraudulent bookings or any reservations in anticipation of demand; (d) Post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of the Ojimah Platform; or (e) Violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity that is expressly prohibited; or (f) Run maillist, listserv, or any other form of auto-responder, or "spam" on the Ojimah Platform, or any processes that run or are activated while you are not logged on to the Ojimah Platform, or that otherwise interfere with the proper working of or place an unreasonable load on the Ojimah Platform’s infrastructure; or (g) Use manual or automated software, devices, or other processes to "crawl," "scrape," or "spider" any page of the Ojimah Platform; or (h) Decompile, reverse engineer, or otherwise attempt to obtain the source code of Ojimah Platform.
7.3.4 You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with using the Ojimah Platform and/or the Services.
8. Registration and Security
8.1 Opening of the Ojimah Account
8.1.1 In the course of using the Services, you may be required to open and maintain an account with Ojimah(“Ojimah Account”).
8.2 Provision of Personal Information
8.2.1 As a condition to using some aspects of the Services, you may be required to register with Ojimah and select a password and user name (“Ojimah User ID”). If you are accessing the Services through a Third Party Website or service, Ojimah may require that your Ojimah User ID be the same as your user name for such Third Party Website or service.
8.2.3 You represent that you shall not: (a) Select or use as a Ojimah User ID a name of another person with the intent to impersonate that person; or (b) Use as a Ojimah User ID a name subject to any rights of a person other than you without appropriate authorization.
8.2.4 Ojimah reserves the right to refuse registration of or to cancel a Ojimah Account at its sole discretion. You shall be responsible for maintaining the confidentiality of your password.
9. Reviews - Further correspondence - Rights to User Content
9.1. By completing a booking, you agree to receive confirmation messages (in the form of emails and/or app notifications), as well as an invitation email(s) or app notification(s) for you to complete our guest review form which we will send to you after you finish an activity. Leaving a review is optional. For clarity, the confirmation and guest review emails are transactional and are not part of the newsletters or marketing mails, from which you can unsubscribe. The completed guest review may be uploaded onto the relevant activity page on the Ojimah platform within 72 hours of the submission for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Activity. Upon submitting a review, your account may be awarded Ojimah credits, which may be used towards your next booking subject to terms and conditions. Each account may only submit one review per activity booked once or multiple times within the same calendar month. Fraud and abuse will result in the forfeiture of Ojimah credits. Ojimah further reserves the right to deduct any credits directly from your Ojimah account without prior notice.
9.2. By posting a review, you grant Ojimah the full, perpetual, free, transferable and irrevocable rights to all submitted user content. Ojimah reserves the right to translate, edit, adjust, refuse, or remove reviews at its sole discretion.
9.3. You confirm you will comply with these Guest Review Guidelines. In addition, you represent and warrant that:
9.3.1. you own and control all of the rights to the user content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such user content to or through the platform;
9.3.2. such content is accurate and not misleading; and
9.4. Reviews may not contain obscenities, profanity, inappropriate content, hate speech and offensive content, promotion of illegal conduct, other people’s personal information such as names, phone numbers or email addresses, and irrelevant content such as promotional, invite and reward information. Moreover, reviews may not defame, abuse, harass, or violate the legal rights of others.
10. Booking Confirmation, Tickets, Vouchers, Fees and Payment
10.1 Booking Confirmation
10.1.1 Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time for confirmation as stated on the Ojimah Platform is solely for reference only. Actual time required for confirmation may vary.
10.5 Required Assistance
10.6 Additional Charges
10.6.1 Ojimah reserves the right to require payment of fees or charges for any Services offered by Ojimah. You shall pay all applicable fees or charges, as described on the Ojimah Platform in connection with such Services selected by you.
10.7 Modifications to Charges
10.7.1 Ojimah reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on the Ojimah Platform. Your use, or continued use, of the Services offered by Ojimah following such notification constitutes your acceptance of any new or revised fees or charges.
10.8 Ojimah’s Rights and Obligations
10.8.1 Ojimah reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at Ojimah’s sole discretion.
10.8.2 Ojimah intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.
10.8.3 Whilst the Operators are required to provide Ojimah with accurate and updated prices of the Services on the Ojimah Platform, Ojimah cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.
10.9 The above terms and conditions & return policies are appliable to all Ojimah users worldwide.
11.2 Ojimah Coupons
11.2.1 Ojimah Coupons are coupons with a one-time use and will not be returned if used that will be sent to your designated email address or applied directly to your Ojimah Account, which may be used in exchange for discounts of future bookings on the Ojimah Booking Platform. For the avoidance of doubt, once you have used the Ojimah Coupons on the Ojimah Booking Platform, such Ojimah Coupons will not be returned or refunded under any circumstances.
11.2.2 Ojimah Credits may be attained through the following means: (a) You may receive Ojimah Coupons through the Ojimah Referral Program, as further elaborated on in Clause 11; or (b) You may receive OjimahCoupons by other authorized means as determined at Ojimah’s sole discretion.
11.3 Abuse of Discounts
14.1 Ojimah’s Indemnification
14.2 Ojimah’s Involvement
14.2.1 Ojimah may, if necessary, participate in the defense of any claim or action and any negotiations for settlement. You will not make any settlement that may adversely affect the rights or obligations of Ojimahwithout Ojimah’s prior written approval. Ojimah reserves the right, at its expense and upon notice to you to assume exclusive defense and control of any claim or action. * 15. Disclaimers and Limitation of Liability
15.1 Parties’ Relationship
15.1.1 Ojimah has no special relationship with or fiduciary duty to you for accessing and using the OjimahPlatform and the Content. You acknowledge that Ojimah has no control over, and no duty to take any action regarding: (a) Which users gain access to this Ojimah Platform; (b) What content you access via the OjimahPlatform; (c) What effects the Content may have on you; (d) How you may interpret or use the Content; and (e) What actions you may take as a result of having been exposed to the Content.
15.2 Services and Comments
15.2.1 You acknowledge and agree that the Operators may offer the Services on the Ojimah Platform, and that suggestions or recommendations may be given by the Operators or Users of the Ojimah Platform. Ojimahmakes no representations or warranties regarding the accuracy of descriptions anywhere on the Services, or regarding suggestions or recommendations of the Services offered or purchased through the Ojimah Platform.
15.3 Exemption of Liability
15.3.2 These limitations and exclusions apply without regard to whether the damages arise from: (a) Breach of contract; or (b) Breach of warranty; or (c) Strict liability; or (d) Tort; or (e) Negligence; or (f) Any other cause of action, to the maximum extent that such exclusion and limitations are not prohibited by applicable law.
15.3.3 This Ojimah Platform, including all content, software, functions, materials and information made available on or accessed through the Ojimah Platform, is provided on an "as is" basis. To the fullest extent permissible by applicable law, Ojimah makes no representations or warranties of any kind, either express or implied, including but not limited to the content on the Ojimah Platform or the materials, information and functions made accessible through the Ojimah Platform, for any of the Services or hypertext links to third parties or for any breach of security associated with the transmission of sensitive information through the Ojimah Platform, or for Operator ability, fitness for a particular purpose, non-infringement, or that the use of the Services will be uninterrupted or error-free.
15.3.5 You acknowledge and agree that you will not hold or seek to hold Ojimah responsible for the content provided by any Operator or third party and you further acknowledge and agree that Ojimah is not a party to any transaction in relation to the Services provided by any Operator or third party. Ojimah has no control over and does not guarantee the safety of any transaction, tours and/or activities or the truth or accuracy of any listing or other content provided by any Operator or third party on the Ojimah Platform.
15.4.2 In any event, to the fullest extent permissible by the applicable law, Ojimah’s liability, and the liability of any member of Ojimah, to you or any third party in any circumstance arising out of or in connection with the Ojimah Platform is limited to the greater of: (a) The amount of fees you paid to Ojimah in the twelve months prior to the action giving rise to liability; or (b) $85.00 in the aggregate for all claims.
16. Interaction with Third Parties
16.1 Links to Third Party Websites
16.1.1 This Ojimah Platform may contain links to third party websites or services (“Third Party Websites”) that are not owned or controlled by Ojimah, or the Services may be accessible by logging in through a Third Party Website. Links to Third Party Websites do not constitute an endorsement or recommendation by Ojimah of such Third Party Websites or the information, products, advertising or other materials available on those Third Party Websites.
16.1.3 Ojimah has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Websites. In addition, Ojimah will not and cannot monitor, verify, censor or edit the content of any Third Party Website. By using the Services, you expressly relieve and hold Ojimah harmless from any and all liability arising from your use of any Third Party Website.
16.1.4 Your interactions with organizations and/or individuals found on or through the Services including but not limited to the Operators, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals.
16.1.5 You should conduct whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
16.2 Ojimah’s Responsibility
16.2.1 You agree that Ojimah shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that Ojimah is under no obligation to become involved. In the event that you have a dispute with one or more other users or third parties, you hereby release Ojimah, its holding companies, subsidiaries, officers, directors, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.
17. Purchase conditions
17.1 Cancellations and changes
17.1. The chance to cancel or change a travel product or service purchased through this Platform, as well as the way to do so, will depend on the terms and conditions of the Travel Supplier(s), which are usually according to the sort of fare chosen (i.e. low cost fares do not usually allow changes or cancellations). Ojimahcan assist You to find out whether Your fare allows changes or cancellation and, if you wish, Ojimah can also manage your request with your Travel Supplier(s), by charging a service fee of up to sixty dollars ($60) per person and route cancelled and/or changed. Please note that our services fees for managing cancellations and/or changes do not include the amounts eventually charged by your Travel Supplier(s), according to their terms and conditions. If you wish to order a cancellation or a change through Ojimah, please contact us via our Help Centre. These requests cannot be processed by email.
17.1.1 According to Article 103.a) of the Decree 1/2007, of 16th of November, by which it is approved the General Law on Consumers and Users Rights, we inform You that once your purchase is confirmed, the mediation service provided by Ojimah is considered as totally executed and therefore you are not entitled to use your withdrawal right anymore.
17.1.2 Prices and payment methods
17.1.3 You will see total price of your order with the corresponding breakdown, once You have selected the Travel Services You want to order, which is before You will be bound by any contract or take any payment obligation. Such total price will include the price of all of selected travel services, including optional services, and Ojimah’ service fees. Please note that Ojimah’ services fees are non-refundable. This is because the service fees are charged for the mediation services provided by Ojimah, which are fulfilled when the booking has been confirmed to You.
17.1.4 Ojimah’ service fees will vary according to the products or services included in your order, the channel used and other factors. In the event that Your order cannot be processed because You use a invalid credit or debit card, Ojimah will charge You an additional service fee of up to sixty dollars ($60) and will provide You with instructions to make the payment of Your order effective. Once full payment has been made by You, the additional service fee will be refunded by deducting it from total price of Your order. You will not receive any of the services ordered until full payment has been received. Note that price of the services at the moment you completed Your purchase by clicking ACCEPT AND PURCHASE may change due to the elapsed time between completing Your purchase and the moment on which Your payment has been received in full. In such case, to process Your order You must accept the price of the travel service(s) which is applicable at the moment the full payment has been received. In the event that any problem arises relating to you payment, we will contact You within forty-eight (48) hours from your order (or within twenty-four (24) hours if You are traveling within forty eight (48) hours) and will instruct You to make the payment effective.
17.1.5 If you order includes one or more flights, be aware that some airlines will directly charge You, so payment to the airline(s) and payment to Ojimah may appear as separate transactions on your bank account.
17.1.6 You can only use the payment methods as listed on the Platform. No other payment methods are accepted by Ojimah.
17.1.7 All prices which are mentioned to You on our platform are including VAT (if due at all). Note that specific VAT rules are applicable to the provision of travel services, as well as the mediation regarding such services. This means that the amount of VAT included in the price of the travel services, as well as in the mediation fee (if any), depends on the destination of your travel as well as whether you are a private customer or customer with a VAT number.
17.1.8 For security reasons, you will be requested to enter your credit or debit card information each time you make an order. You authorize Ojimah to use such information to (i) pay the products or services ordered, (ii) pay the insurance premium, if applicable, (iii) manage refunds, when appropriate and (iv) pay post-booking services requested. In all cases, Your payment details will be encrypted in a secure server, according to PCI standards.
17.1.9 Ojimah will also charge You with additional fees for using certain payment methods as stated by the applicable laws, i.e. if You use a corporate card or a tripartite system (American Express or Diners). Please note that our systems automatically detect the payment method which is actually used by You and the corresponding additional fees are charged, if any. Please, note that, If You pay with a credit or debit card which is held by another person than you, we will assume that You have previously requested the permission of the card holder. Ojimah reserves the right to send e-tickets, confirmations, e-vouchers and other travel documents exclusively to the card holder.
17.2. In certain cases, subject to prior contact with the Customer Service centre, You will be able to pay by bank wire. In these cases, there must be a difference of at least six (6) working days between the date of your order and the departure date of the ticket. By choosing bank wire as the payment method, Ojimah will charge You the total amount of your order in one single payment. You must ensure that there are sufficient funds available to settle the payment. In the event of a returned payment due to lack of funds or any other reason, Ojimah will charge You an additional service fee of up to sixty dollars ($60) and will immediately give You instructions to make the payment effective.
17.2.1 Refunds (see annex )
3.3.1. Refunds are subject to the Travel Supplier(s)’ Policies, as the case may be. If You are eligible to be refunded according to such Policies, be informed that Your refund will be processed using the same payment method as used to pay Your order. Note that the air fares contain different elements and not all of them are refundable, so even if you are eligible to be refunded according to your travel supplier(s)’ policies, the refunded amount may not be exactly the total price paid for your booking.
17.2.2 In the event that You have ordered a non-refundable and unchangeable flight, and You will not be able to use it, be informed that You may claim anyway a refund for some airport taxes which are included in the air fare. In case that You wish to request the refund of the airport taxes through Ojimah, You may contact our call centre services. With this request, You authorize Ojimah to carry out all necessary actions on Your behalf to be refunded. Please note that the deadline for requesting the refund of these airport taxes is twelve (12) months from the date of purchase of the tickets or six (6) months from the date of the flight, if this is later. For this service, Ojimah will charge You with an additional service fee of up to sixty dollars ($60) per person, which will be deducted from the amount refunded.
18.1 Termination by Ojimah
18.2 Effects of Termination
19. Passports, Visas, Documents, Licenses & Insurances
19.1 Your Responsibilities
19.1.1 It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements. Alternatively, this information can be provided by our e-visa and travel restrictions section.
19.1.2 As e-visa and health requirements are subject to changes without notice, Ojimah recommends that you verify health and visa requirements with the appropriate consulate prior to departure.
19.1.3 You acknowledge that some Operators may require you to adhere to local policies and furnish the necessary documents and/or licenses as a prerequisite to using and/or participating in the Services they offer.
19.1.4 Ojimah strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.
20. Governing Law
23. Annex 1. Specific information for flights
Please note that the contract of carriage will be set up between You and the airline and it will be subject to the airline’s terms and conditions. Ojimah only acts as intermediate in the purchase of your air ticket. It is IMPORTANT that You check the terms and conditions of your airline, since the air fare chosen could be unchangeable and/or non-refundable. Moreover, airlines may charge for ancillaries’ services to the air transport service such as checked baggage, airport check-in, preferred seating, in-flight entertainment, food, drink and snacks, etc. Any charges for these additional services are not included in the price of your air ticket unless explicitly provided otherwise and must be paid to the airline directly. Please note that, if your flight includes more than one route, each one can be subject to different rules (i.e. for baggage allowances, visa requirements, etc.). This can happen even if the routes are operated by the same airline, but one route is international and the other is domestic.
In particular, it is IMPORTANT that You check the following:
Minimum check-in time for your flight. The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. Nevertheless, some airports and/or airlines may require a longer time.
If You have a return ticket, whether the airline requires You to reconfirm your return flight booking at least 72 hours before travel. If You do not reconfirm your return route directly with the airline, it could be cancelled.
In particular if You are traveling first class, whether there are special request regarding your seat.
In particular if You have chosen a special fare or better price, whether there are stopovers in your flight. Some itineraries require a change of plane during the trip. A flight described as “direct” is when there is no need to change of plane during the trip. Nevertheless there could be stops to refuel or drop off/collect passengers. The details of stopovers will be provided during the booking process and will be clearly identified both on the platform and on your itinerary, which we will send You when You make your booking. It is Your responsibility to organize the necessary visas, as may be required due to such stopovers.
If a passenger included in your booking is pregnant on the date of return, what is the specific airline’s policy about this. For reference purposes, airlines normally refuse to transport women who are 28 weeks pregnant.
If a passenger included in your booking is a child, what is the specific airline’s policy about this. For reference purposes, (i) children must normally be 6 weeks olds or more to travel by air and must either sit on an adult’s lap or occupy an infant seat, while children aged 2 years or more must occupy a normal seat; (ii)minors between the ages of 5 and under 12 may not normally travel alone, unless the airline provides a special assistance – just for passengers between the ages of 12 and 17 – but this additional service must be paid separately and requested before confirming the booking through our Travel Agents.
Changes of passengers’ names and/or last names. Note that if the details on the ticket do not match with your ID document, the airline can refuse You to board. Further to ensure that You have provided correctly all passengers’ personal data during the online booking process, we recommend to check the airline’s policy on this. For reference purposes, note that changes of names and/or last names are not generally allowed by airlines, but you will have to cancel your booking and make a new one if this happens.
One-way combinations as return flights
In some cases, in order to provide special return fares, we combine two one-way fares on different airlines or on the same airline. This means that You will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. If You need to cancel one of the flights, it is possible to keep the other. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. For example, if You cancel one of the flights, the other airline is not obliged to refund the other part of the journey and offer You a change of itinerary. You may incur costs of any change with the other flight if it is necessary.
Low-cost airline flights
In the event You chose a low-cost airline to fly, please check accurately the rules applying to your air fare, particularly the existence of ancillary services which are not included in the price of the air ticket and note that your flight may depart from a smaller, regional and/or secondary airport. The airport is always displayed before the purchase in flight details section.
Annex 2. Specific information for hotels
We reserve a space on this Platform for travel providers that offer hotels and accommodation services. Please note that the booking of accommodation will be set up between You and such travel providers. Ojimah does not intermediate in this transaction, but rather acts as an information service provider consisting of the provision of content or related search tools, according to Mauritius directive on e-commerce:
It is IMPORTANT that You check the terms and conditions of your travel provider and the description of the hotel or accommodation establishment before booking. For reference purposes, we recommend You to check the following:
Classification with stars. Please note that rules and criteria can be different between hotels and accommodation establishment of the same class in different countries, and even within the same country. Different countries have different regulations: a 3-star hotel in one country is not necessarily the same as a 3-star hotel in another.
Check-in/check-out time. Generally guests must register at a hotel or other establishment around 15:00 and check-out by 11:00 local time. Nevertheless, local variations may apply.
Pictures. We do our best to ensure that pictures of establishments and descriptions of facilities and services that appear on our Platform, as provided by the travel providers, are accurate, but we cannot guarantee this is always the case.
Location. We do our best to offer You the most exact information on a hotel’s map location, as provided by the travel providers and/or Google Maps, but we cannot guarantee this is always the case.
Room types. Pictures and descriptions of room types do not necessarily represent the exact bed configuration of the room. For example, a triple room in North America may consist of a double bed and a single bed or a double room in Austria may consist of two single beds. In addition, there may be an extra charge for supplementary beds or cots.
Breakfast. Normally, breakfast is not included unless otherwise is specifically stated.
Local taxes. Some hotels may charge local taxes when you stay in.
Annex 3. Specific information for other products and services
We also reserve a space on this Platform for travel and non-travel providers that offer products and services such as cruises, car rental, leisure activities, etc. Please note that the purchase of these services will be set up between You and such travel providers and that they are not Travel Packages (without prejudice of the application of any mandatory local regulation). Ojimah does not intermediate in this transaction, but rather acts as an information service provider consisting of the provision of content or related search tools, according to Mauritius directive on e-commerce.
Annex 4. Specific information for eVisa
eVisas are non-refundable therefore, no refund of any form will be offered.
Annex 5. Specific information for Lounge Pass
Airport Lounge Pass are non-refundable unless the customer is not granted access to the airport lounge by the agents/receptionists due to a technical problem from our side.
Annex 6. Specific information for eSim
eSIM are non-refundable unless the eSIM cannot be installed and used due to a technical problem from our side. No refund of any form will be offered for the remaining data when the validity period expires.
Compensation: No refund or remuneration of any kind will be issued due to charges from alternate phones, alternate SIM cards, alternate providers, hotel phones, or other charges that are not directly linked to the Customer's Ojimah eSIM account.
Annex 7. Specific information for Auto Check-In
Auto check-in are non-refundable therefore, no refund of any form will be offered.